Home » Policies
Reuzel is committed to making sure that you find that right grooming product that fits your needs and that you are completely satisfied with your purchase that Reuzel offers a 30-day Money Back Guarantee with each order. If you are unsatisfied with your purchase, you can request a refund by submitting a request on the Questions About Your Order form at www.reuzelpomade.com/contact-us/. Please provide detailed information regarding your purchase, including what product you purchased, when you purchased the product, from whom you purchased the product, and the reason for your requested refund.
Please note that, unless prohibited by applicable law, products purchased from unauthorized sellers, including unauthorized websites, are not eligible for the 30-day Money Back Guarantee.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
If ordered through a third party, such as Amazon, please refer to them directly for their return policy.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your male hair products and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.