Frequently Asked Questions

Your Guide to Reuzel.com, products, grooming & Styling

Reuzel FAQ

Your Guide to Reuzel.com, Products, Grooming & Styling

Shipping & Orders
Do you offer free shipping? +

Yep! We offer free shipping on:

  • US orders: $40+
  • Canada orders: $75+

We want to get these products in your hands without breaking the bank.

How can I track my order? +

Once your order ships, you'll get a tracking number via email. Keep an eye on your inbox (and spam folder, just in case).

What's your return policy? +

Not happy with your purchase? We get it. Reach out to our customer service team and they'll help you out with returns and exchanges for unopened products.

Best Sellers & How to Use
How do I use Matte Texture Powder? +

What it is: A weightless, texturizing powder that adds volume and separation without any shine.

How to use:

  • Sprinkle through dry hair and work into roots for volume
  • Sprinkle through long hair for additional fullness
  • Use before teasing for extra support

Best for: Most hair types - especially great for volume without weight

Hold: 1/10 Shine: 0/10

Pro Tip: Use before teasing for extra support!
How do I use Extreme Hold Matte Pomade? +

What makes it "extreme": This is our strongest hold pomade - it goes to 11!

How to use:

  • Remove 1-2 knuckles full and emulsify in your palms
  • Apply to towel-dried or dry hair, starting at crown
  • Work from scalp to ends
  • Comb into desired shape

Best for: Medium to coarse hair, dry messy-textured looks

Hold: 11/10 Shine: 1/10

Pro Tip: Once hair is dry, layer Pink Pomade Grease on top for maximum hold!
Choosing Products by Style
What products are best for texture? +

Best products for adding texture:

  • Matte Texture Powder - Volume and separation (1/10 hold, 0/10 shine)
  • Clay Matte Pomade - Medium hold, adds definition (6/10 hold, 1/10 shine)
  • Surf Cream - Beachy texture (2/10 hold, 0/10 shine)
  • Fiber Pomade - Textured definition (8/10 hold, 3/10 shine)
  • Grooming Tonic Texture Cream - Light texture, great for air-drying (4/10 hold, 2/10 shine)
Pro Tip: Cocktail Surf Cream with Clay Matte Pomade for a rougher, lived-in texture!
What products add volume? +

Products that build volume:

  • Matte Texture Powder - Weightless volume at roots
  • Grooming Tonic - Blow dry tonic for lift (3/10 hold, 2/10 shine)
  • Spray Grooming Tonic - 30% lighter, perfect for fine hair (2/10 hold, 2/10 shine)
  • Fiber Gel - Adds fullness, great for blow-drying (6/10 hold, 5/10 shine)
What products give the most shine? +

High shine products:

  • Blue Pomade - Strong hold, high shine (9/10 hold, 9/10 shine)
  • Red Pomade - Medium hold, high shine (5/10 hold, 9/10 shine)
  • Pink Pomade Grease - Strong hold, medium shine (9/10 hold, 5/10 shine)
  • Green Pomade Grease - Medium hold, medium shine (5/10 hold, 5/10 shine)
What product has the strongest hold? +

By hold level:

Extreme Hold (10-11/10):

  • Extreme Hold Matte Pomade (11/10)
  • Concrete Hold Matte Pomade (10/10)

Strong Hold (8-9/10):

  • Pink Pomade Grease (9/10)
  • Blue Pomade (9/10)
  • Severed Head Clay Pomade (8/10)
  • Fiber Pomade (8/10)
Product Selection by Hair Type
What products work best for fine hair? +

Best products for fine hair:

  • Matte Texture Powder - CREATES WEIGHTLESS TEXTURE
  • Clay Matte Pomade - Won't weigh hair down
  • Spray Grooming Tonic - 30% lighter formula
  • Fiber Gel - Blow dry for extra support
  • Fiber Cream - Adds fullness without weight
  • Grooming Cream - Weightless, gives fuller appearance
What products work best for thick/coarse hair? +

Best products for thick or coarse hair:

  • Pink Pomade Grease - Perfect for thickest, curliest hair
  • Extreme Hold Matte Pomade - Works well on medium to coarse
  • Concrete Hold Matte Pomade - Medium to coarse hair
  • Blue Pomade - Great for highly textured hair
  • Hydrating Styling Cream - Softens coarse hair
What products work best for curly/wavy hair? +

Products for curly and wavy hair:

  • Blue Pomade - Great for curly/wavy hair needing hold
  • Fiber Pomade - Enhances natural texture on short curly hair
  • Grooming Tonic Texture Cream - Great for defining curls
  • Surf Tonic - Enhances definition, encourages waves and curls
  • Grooming Cream - Layer over Surf Tonic for frizz control
Heat Styling & Protection
Which products offer heat protection? +

Products with heat protection:

  • Grooming Tonic - Perfect for blow-drying, protects from thermal styling
  • Spray Grooming Tonic - Heat protection for fine hair
  • Grooming Tonic Texture Cream - Built-in heat protection, great for blow-drying
Pro Tip: All three Grooming Tonic products contain argan oil and are ideal prestylers before heat tools!
Beard Care Guide
How often should I wash my beard? +

Use Beard Wash 2-3 times a week, or as needed. Daily washing can strip natural oils.

We don't recommend regular shampoo! Beard Wash is specifically formulated for facial hair and the skin underneath.

What's the difference between Beard Balm, Foam, and Serum? +
  • Beard Balm (Hold 4/10, Shine 2/10) - Like a pomade for your beard, tames rogues, provides hold
  • Beard Foam - Leave-in conditioner, absorbs quickly, great for blow-drying
  • Beard Serum - Weightless oil, deeply hydrating, non-greasy finish
Pro Tip: Layer Beard Serum under Beard Balm for extra conditioning on very dry beards!
How do I prevent beard itch and beardruff? +
  • Wash regularly with Beard Wash
  • Use Beard Foam daily - it's formulated to reduce itch
  • Apply Beard Balm or Serum to keep skin moisturized
  • All our beard products contain the T-4 Tonic Blend for scalp health!
How do I style my mustache? +

Use "The Stache" Mustache Wax! Scoop a pea-sized amount, warm between fingertips, press into mustache, and shape as desired.

Pro Tip: Blow dry your mustache into shape using Beard Foam, then finish with Mustache Wax for a polished look!
Shaving Routine
Shave Butter vs. Shave Cream - which one? +

Shave Butter:

  • Translucent formula (you can see where you're shaving!)
  • Ultra-slick, moisturizing
  • Ideal for drier skin or sensitive areas
  • Great for line-ups on cheeks and neck

Shave Cream:

  • Rich, concentrated formula
  • Brushless
  • Old school feel
  • Provides close, comfortable shave
Pro Tip: Massage residual Shave Cream into skin post-shave for extra moisture!
What should I use after shaving? +

Step 1: Astringent Foam - Soothes, tones, tightens pores

Step 2: Aftershave - Cools and refreshes

  • Available in Original (bergamot, lavender, neroli & leather)
  • Available in Wood & Spice (lemon zest, cedarwood & clove)
Pro Tip: Layer Aftershave over Astringent Foam for an old-school barbershop experience!
Hair Cleansing & Degreasing Formula
How do I remove oil-based pomades? +

The Degreasing Formula - THE method for heavy product removal:

Step 1: SATURATE (Daily Conditioner)

  • Apply Daily Conditioner to dry hair
  • Leave on 3-5 minutes
  • Comb through with fine-toothed comb
  • Rinse

Step 2: SCRUB (Scrub Shampoo)

  • Apply Scrub Shampoo
  • Lather & rinse

Step 3: CLEANSE (Daily Shampoo)

  • Apply Daily Shampoo
  • Lather & rinse

Why does this work? The conditioner on dry hair breaks down oil-based products before water hits your hair!

What's in the T-4 Tonic Blend? +

All our shampoos, conditioners, and many styling products contain:

  • Witch Hazel Extract - Cleanses and clarifies
  • Nettle Leaf Extract - Adds shine, anti-inflammatory
  • Rosemary Extract - Moisturizing, antimicrobial
  • Horsetail Root Extract - Rich in silica for strength
Tattoo Care (TAT Products)
What should I use on fresh tattoos? +

Hydrabalm! It's formulated for fresh ink aftercare. Use daily and follow your tattoo artist's instructions.

Key ingredients:

  • Orchistem™ Orchid Stem Cell Extract - Helps skin recover
  • Papaya Extract - Reduces hyperpigmentation
  • Shea Butter - Calming and hydrating
What's The TAT Routine for healed tattoos? +

Step 1: EXFOLIATE (once a week)

  • Buff Exfoliating Wash - Removes dead skin cells
  • Healed tattoos only!

Step 2: HYDRATE (use often)

  • Vivid Gel - Restores, hydrates, instant color boost

Step 3: SHINE (daily)

  • Shine Tattoo Spray - Enhances definition, makes colors pop

ANYTIME: Hydrabalm - Great for any age ink!

Product Cocktailing & Layering
What does "cocktailing" mean? +

Mixing or layering products to create custom hold, texture, and finish!

Popular Cocktails:

For softer hold:

  • Mix Pink + Green Grease Pomades
  • Concrete Hold + Surf Cream

For texture:

  • Surf Cream + Clay Matte Pomade
  • Clay Spray (damp hair) + blow dry + Clay Matte Pomade

For easier removal:

  • Red Pomade (base) under Pink or Green Grease

For maximum hold:

  • Extreme Hold Matte + Pink Grease on top (once dry)
  • Severed Head Clay + Green Grease on top (once dry)
Note: Surf Cream should NOT be used with Fiber products
Skincare (RR Line)
What's the RR skincare line? +

REUZEL Refresh & Restore - our men's skincare line!

Basic routine:

  1. Cleanse: RR Solid Face Wash Stick (Clean & Fresh fragrance)
  2. Moisturize: RR Hydrating Face Moisturizer (fragrance-free)
  3. Eyes: RR Intensive Care Eye Cream (reduces puffiness, dark circles)

All products:

  • Won't clog pores
  • Non-greasy formulas
  • Contain caffeine, calendula, shea butter, and apricot oil
Pro Tip: Use morning and night for best results!
Common Questions
Are Reuzel products vegan? +

Many are! Look for "Vegan" in the product details. Most water-soluble pomades, styling products, shampoos, and grooming products are vegan. Grease pomades contain beeswax.

What's the difference between water-soluble and oil-based? +
  • Water-soluble: Washes out easily, no buildup
  • Oil-based (Grease): Traditional feel, stronger hold, requires Degreasing Formula for removal
Can women use Reuzel products? +

Absolutely! Hair is hair. Products work for everyone.

What if I have product buildup? +

Use Scrub Shampoo 1-2 times per week, or try the Degreasing Formula for heavy buildup!